What counts as an emergency?
- No electricity
- No water
- Broken or non-working exterior doors, locks, or windows
- No heat (when the outside temperature is below 50 degrees)
- No air conditioning (when the outside temperature is above 90 degrees)
- Toilet not working (one bathroom only)
- Flooding or significant leaks
- Inoperable refrigerator
- Fire (call 911 immediately)
- Burglary or robbery (call 911 immediately)
What should I expect?
- Please have your community name and address
- Calls are answered by a service with information regarding who they should contact about a specific property. They have not direct knowledge about the property you are calling about.
- Once your call has been received, repeat calls will not affect response time.
- If your situation is urgent but not an emergency, and it is after business hours, you may provide a detailed message. Your request will be addressed at the start of business on the next business day.
More help information
- Poison Control: 800-222-1222
- ASPCA Animal Poison Control: (888) 426-4435
- National Center for Missing and Exploited Children: (800) THE-LOST (800-843-5678)
- National Domestic Violence Hotline: (800) 799-SAFE (800-799-7233)
