Employee-Family Values

By Stephen L. Burger, CPM®, CRX, CSM

We’re just back from San Diego, where the Institute of Real Estate Management held its Fall Conference. There is an investment a professional makes when he or she attends a well-conducted gathering of this sort. Prime among them is the opportunity to reconnect with principles close to the heart of their companies, principles that, frankly, can get lost in the daily busy-ness of business.

Someone once compared such conferences to going to church. “You hear essentially the same message every week,” he said, “but you still come out refreshed.”

The same is true of conferences, and there is a strange collaboration that is created between you--the attendee--and like-minded panelists.Such was the case of the keynote session, which focused on hiring and retaining good people. For the record, the panel, which included Rick Graf of Pinnacle, Tony Long of CBRE and Marla Maloney of Cushman & Wakefield, was moderated by executive-search guru Jana Turner.

While there were numerous “aha moments” in the presentation, I was particularly struck by one constant theme--Respect. To a person and in different ways, each panelist emphasized the importance of a culture of respect as key to retaining top talent.

It is a stone in the foundation of all we do at EBMC, and I believe that a constant awareness of the pride each person holds for his or her performance and the appreciation for that effort is key to our success. Nevertheless, it was reaffirming to hear the same message coming from the dais.

I read some startling statistics recently in a White Paper on workplace performance from CBRE. Apparently, 38% of global employers are experiencing difficulty in filling job vacancies.Hand-in-hand with that, a whopping 43% say that a talent shortage reduces their ability to service clients.

In a near-to-record-low national unemployment environment, these are sobering statistics indeed, and retention of top talent is vital not only to success but to the very stability of your company. But this is more there than simply giving someone a desk and telling them “have at it.” A culture of respect must pervade training, collaboration and even correction.

Respect is a basic ingredient of team building. It is right to do. It is, most important, good business.

Steve Burger, President

As president and COO of Eugene Burger Management Co., Steve Burger is directly responsible for the overall quality, depth and consistency of management services provided in all 15 regions in the EBMC coverage map.

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